To all our loyal customers and supporters, we wanted to let you know the measures we are taking in regards to COVID-19.
We are doing the utmost to ensure all our staff, customers and suppliers are kept safe in the current environment. We are listening carefully and following the events that unfold regarding the current situation.
We are continually assessing the advice provided by Federal and State Governments and those Medical experts tasked with keeping us informed and safe. We have implemented and are continually putting precautionary measures in place within our store and our stockholding facilities such as our warehouse. These are to protect you, as well as us and the wider community.
We are sanitising throughout the store, doors, counters, tables, POS/registers etc. We will also be providing distance between our customers and us, whilst doing whatever we can to continue to keep providing the best possible customer service.
In line with the latest advice from the Victorian Government, we now require that our team members wear masks in-store. We are supplying face masks to our team at the start of each shift if needed, along with guidance on how to use them effectively.
We are and will remain open and business as usual and hope that whatever you require, we are able to provide this with little disruption to you and us.
During the lockdown, we have tirelessly supported many of Melbourne's beloved restaurants, cafes, pubs and kitchens throughout this devastating period. Following the recent changes to restrictions, we would like to affirm our commitment to supporting the industry towards a full recovery. Like all Melbournians we’re looking forward to our cities world-renowned culinary culture returning soon.
Delivery schedules have not changed. However next day delivery minimum spend for registered trade customers has changed to $100.00
The cut-off time remains at 2pm.
Face Covering: You MUST WEAR a face-covering when entering our showroom unless you have a lawful reason for not doing so.
Returns: We are now accepting all returns from purchases dated on 19/03/2020 till 30/06/2020. Our regular terms and conditions for items purchased on these dates still apply.
From 16 March 2020 until further notice, change of mind refunds and exchanges will not be available for a range of products that have been in higher than usual demand, including:
In the meantime, if you must panic buy, please don’t do it with toilet paper. Other people need it too!