At Chef’s Hat, our number one priority is the health and wellbeing of both our staff & customers.
In the interests of staff, customers, and community safety, we endeavour to monitor developments and respond appropriately to government recommendations.
Due to the ongoing lockdowns in NSW, we are experiencing considerable delays in deliveries to both NSW and some parts of Southern Queensland which are beyond our control. Please keep this in mind when placing your order.
Face Masks: In line with Victorian Government guidelines, we require all customers and team members to wear a face mask when visiting our Chef's Hat South Melbourne showroom and our Port Melbourne warehouse, unless an exemption applies.
QR codes: As per the latest Government announcement, customers will be required to register their visit by using QR codes located at and near the entrance.
As directed by DHHS, from 6pm AEST on Tuesday 25 May, everyone aged 12 years and older will need to wear a face mask when in-store, unless an exemption applies.
In line with updated government advice, as of 6pm Friday 26 March face masks and coverings are no longer required for team members and customers however we recommend for our team and customers to wear a mask if 1.5m physical distancing can’t be maintained and continue to maintain good hand hygiene.
During the lockdown, we have tirelessly supported many of Melbourne's beloved restaurants, cafes, pubs and kitchens throughout this devastating period. Following the recent changes to restrictions, we would like to affirm our commitment to supporting the industry towards a full recovery. Like all Melbournians we’re looking forward to our cities world-renowned culinary culture returning soon.
Delivery schedules have not changed. However next day delivery minimum spend for registered trade customers has changed to $100.00
The cut-off time remains at 2pm.
Face Covering: You MUST WEAR a face-covering when entering our showroom unless you have a lawful reason for not doing so.
Returns: We are now accepting all returns from purchases dated on 19/03/2020 till 30/06/2020. Our regular terms and conditions for items purchased on these dates still apply.
From 16 March 2020 until further notice, change of mind refunds and exchanges will not be available for a range of products that have been in higher than usual demand, including:
In the meantime, if you must panic buy, please don’t do it with toilet paper. Other people need it too!