Frequently Asked Questions

Security & Privacy | Shipping & Delivery | Order Information | Returns & Exchanges| Chemical Safety

Security & Privacy
Is chefshat.com.au a safe and secure website to enter my credit card and personal information?

What is your privacy policy?

Shipping & Delivery
What are the delivery charges?

What postal service is used?

How long will my order take to deliver?

My order has not arrived. What should I do?

Order Information
How do I place an online order?

What forms of payment do you accept?

How do you process orders where items are not in stock?

How do I know if an item I have ordered is on backorder?

How will I know when my back order has been sent?

Can I cancel or change my order?

How do I check the status of my order online?

Returns & Exchanges
What if my uniform order is the wrong size?

How do I return an item? How do I exchange an item? What are the fees?

Edge Chip Warranty

Security & Privacy

Is chefshat.com.au a safe and secure website to enter my credit card and personal information?
Your privacy is of the utmost importance to us. All your confidential information is transferred securely via your browser using industry-standard high-grade encryption (RC4 128 bit). Once your order has been processed your credit card information is destroyed. We will never provide or on-sell your contact details to a third party.

What is your privacy policy?
At Chef's Hat, we take your privacy very seriously. Any details supplied are only used to process your order. We will never provide or on-sell your contact details to a third party.

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Shipping & Delivery

Wholesale Deliveries

Melbourne Metro Area

Free next business day delivery for orders placed before 2 pm. The minimum order value of $100 including GST.

Free delivery to the following regional areas for all orders placed before 2 pm the business day prior to delivery day according to the delivery schedule below. The minimum order value of $100 including GST. 

Refer to: Regional Delivery Schedule

Retail Deliveries

What are the delivery charges?

We have a delivery fee for all orders of a standard size* of $11.00, however, all orders over $100 will be shipped to you for free! (within the Melbourne Metropolitan Area)*.

*A Standard sized parcel is any parcel with a full-width measurement circumference of 120cm or less and does not exceed the total weight of 3kg.

*Shipping charges may vary depending on your region and the size of your order. We will contact you with any variation before processing your order.

What postal service is used?

Orders in the metro Melbourne area and the above-listed country runs will be delivered by the Chef’s Hat transit team. For regions outside of these areas, all standard sized orders will be delivered via Australia Post, or a selected freight company and will require a signature for collection. Any larger orders will be freighted with the appropriate additional charges (you will be notified if any).

How long will my order take to deliver?
Please allow 2 - 7 days for your order to be dispatched.

My order has not arrived. What should I do?
You will receive an email notification when your order has been dispatched which will include your order tracking details. If your order has not arrived by the estimated delivery time to your area, use your order tracking details to find your order. The majority of missing orders are generally awaiting collection from your local post office. If convenient please contact your local Post Office to see if your parcel is awaiting collection.

Please note: We only ship orders to Australian residential or business postal addresses. Orders placed after 12pm Friday and over the weekend won't be processed until Monday.

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Order Information

How do I place an online order?
Placing an order with chefshat.com.au is an easy and straightforward process. All our products are shown with a variety of options depending on the product. Select any required options such as colour and size, and the quantity you require, then click the 'Add to Cart' button. This will display your shopping cart, where you can either select 'continue shopping' to add more items or 'checkout' to complete your order. If you continue shopping a shopping cart menu will be present throughout your browsing session allowing you to go back to your cart and make any adjustments to your order.

Once you have completed your order, click on the 'Checkout' button. Enter your name and address details and click the 'Continue' button. You will be transferred to our secure server where you enter your payment details securely. When you have completed your payment, click on the 'Purchase' button. Your order will then be processed and you will be presented with a confirmation screen detailing your order. You can print this page for your receipt, and a confirmation email will also be sent to your supplied email address.

Upon receipt of your online order, chefshat.com.au will immediately prepare and dispatch your goods. If we are out of stock of items or any unexpected delays occur you will be notified by email or landline, giving the choice of waiting, changing the goods or cancelling your order. All back ordered orders will be given an approximate delivery date.

What forms of payment do you accept?
We accept Credit cards (Visa, MasterCard and American Express), Payment plan options (Zip Pay and Afterpay) and Direct Deposit.

How do you process orders where items are not in stock?
We have massive stockholding of products featured on our website, and the majority of orders are dispatched immediately. From time to time we may be out of stock. If so we will email you details of items that are out of stock and advise an estimated availability date. You have the option of either:

1. having the balance of your order dispatched immediately and your back ordered items sent when available. You will not be charged postage for additional deliveries.
2. cancelling the unavailable items and the balance of your order dispatched immediately.
3. cancelling your entire order.

How do I know if an item I have ordered is on backorder?
You will be contacted by either phone or email

How will I know when my backorder has been sent?
You will receive an email notification when your backorder has been dispatched.

Can I cancel or change my order?
If your order has not already been sent please contact us on 03 9682 1441 between 9.00 am and 5.30 pm AEST Monday to Friday (excluding public holidays) to discuss any changes.

How do I check the status of my order online?
Log in to your account and check 'Order Status'

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Returns and Exchanges

How do I return an item? How do I exchange an item? What are the fees?
Refer to: Terms and Conditions

For any information regarding returns or exchanges please contact Customer Service at

online@chefshat.com.au

or (03) 9682 1441

Please have your order reference or invoice number on hand.

Chemical Safety

Click Here to view our chemical safety information chart.